Privacy Policy for V Captain
Last updated: July 4, 2026
V Captain ("we", "us", or "our") is a driver application operated by V-Taxi that connects drivers with riders seeking transportation services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application.
1. Information We Collect
1.1 Personal Information
- Account Information: Name, email address, phone number, and profile photo when you register as a driver.
- Vehicle Information: Vehicle type, registration number, and driving license details.
- Documents: Photos of your driving license and vehicle documents for verification purposes.
1.2 Location Data
- Real-time Location: We collect and use your precise GPS location while you are online and available to receive ride requests, and during active rides for navigation and trip tracking.
1.3 Device and Usage Information
- Device Information: Device model, operating system version, and unique device identifiers.
- Usage Data: Ride history, earnings data, acceptance rates, and app usage patterns.
- Push Notification Token: Firebase Cloud Messaging token for sending ride request notifications.
1.4 Communication Data
- Chat Messages: Messages exchanged with riders through the in-app chat feature.
- Call Information: Phone calls made to riders through the app (call initiation only; call content is not recorded).
2. How We Use Your Information
- To provide ride requests and match you with nearby riders.
- To enable navigation to pickup and dropoff locations.
- To verify your identity and vehicle documents.
- To calculate and track your earnings.
- To send push notifications for new ride requests and ride updates.
- To facilitate communication with riders via chat and calls.
- To maintain ride history and ratings.
- To improve our services and app functionality.
- To comply with legal obligations and prevent fraud.
3. How We Share Your Information
- Riders: Your name, photo, vehicle details, and real-time location are shared with riders during active rides.
- Service Providers: We use Google Firebase for push notifications, Google Maps for navigation, and cloud hosting providers. These providers may process data on our behalf.
- Legal Authorities: If required by law, court order, or government regulation.
4. Data Retention
We retain your personal information for as long as your account is active. Ride history and earnings data are retained for accounting and legal purposes. You may request deletion of your account and associated data by contacting us.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encrypted data transmission (HTTPS), secure authentication, and restricted access controls. However, no method of transmission over the internet is 100% secure.
6. Your Rights
- Access: You can view your personal information within the app.
- Update: You can update your profile, vehicle details, and documents in the app.
- Deletion: You can request account deletion by contacting us.
- Location Control: You can go offline to stop sharing your real-time location at any time.
7. Permissions Used
- Location (GPS): For receiving ride requests and navigation.
- Camera: For capturing document and profile photos.
- Storage: For saving and uploading photos.
- Phone/Call: For calling riders directly from the app.
- Notifications: For receiving ride request alerts.
- Internet: For all app functionality.
8. Children's Privacy
V Captain is intended for use by adults (18+) who are licensed drivers. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us for removal.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at: